Eligibility

You may request a return or refund within 48 hours of delivery. The product must be in its original condition with all accessories and packaging intact. Digital products, consumables, and items marked as final sale are not eligible.

Valid Reasons for Return

1. Wrong item received (different from what was ordered)
2. Item arrived damaged or defective
3. Item does not match the product listing description
4. Missing parts or accessories

How to Request a Return

1. Go to Orders in your profile and find the order
2. Tap the order to view details
3. Select 'Request Return/Refund' and choose a reason
4. Provide a description and optional photos
5. Submit your request. Our team reviews within 24-48 hours

Refund Process

Since Tekabuy uses pay-on-delivery, refunds are processed for orders where payment was already collected at the door. Approved refunds are returned via bank transfer within 3-5 business days after approval.

Rejected Returns

Returns may be rejected if the item shows signs of use, damage caused by the customer, or if the return window has passed. You will be notified with a reason if your return is rejected.

Disputes

If you disagree with a return decision, you can escalate to our dispute resolution team. Admin will review the case and make a final decision. Both vendor and customer communications are considered.